Frequently Asked Questions
Everything you need to know about shopping with Fox's Chandlery.
What is your standard shipping timeframe?
We offer standard shipping which typically takes 3-5 business days within the continental UK. Expedited options are available at checkout for those who need their fashion essentials sooner.
What is your return policy for apparel?
We accept returns on all unworn items with original tags attached within 30 days of purchase. Please note that for hygiene reasons, certain items like swimwear and undergarments cannot be returned.
How do I know which size to order?
Each product page features a detailed size guide. We recommend measuring yourself and comparing it to our charts, as sizing can vary between different designers and collections.
Do you offer international shipping?
Yes, Fox's Chandlery ships worldwide. International delivery times vary by location, typically ranging from 7-14 business days. Please note that customs duties may apply depending on your country.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless and secure checkout experience.
How can I track my order?
Once your order has been dispatched, you will receive an email containing a tracking number and a link to the carrier's website so you can monitor your package's progress.